I loved this video about "Jackie" the Krispy Kreme donut employee! She is an excellent example of what I believe we do every day with the LIFE company-exceed the customer's expectation! Really, the best part is the blogger's reaction. The kind, service-first response of one person blew him away. Let's go bring the LIFE company to the world and be a "Jackie" to someone today!
Enjoy the video!
A man's quest to overcome his fear of rejection by making at least one crazy request a day for 100 days was throttled last week when a Krispy Kreme employee accepted his order for five doughnuts linked together in the colors and shape of the Olympic symbol.
"It's only my third day and I have already failed," Jia Jiang wrote on his 100 Days of Rejection Therapy blog. "But I did so with such amazement and happiness."
When the 31-year-old approached the register to make his "specialized" doughnut order, Jackie Braun, a shift leader at an Austin, Texas, Krispy Kreme, asked him when he would need it.
"In the next 15 minutes," Jiang replied.
"I was honestly just hoping for a 'no' and to go home," Jiang told Yahoo News in an interview on Monday.
Instead, Braun spent several minutes using the back of some receipt paper to diagram the unusual order.
"Let me see what I can do," she said.
Fifteen minutes later, she emerged with a Krispy Kreme box with the glazed Olympic ring arrangement inside—and, astonishingly, did not charge Jiang for it.
"It wasn't exactly what he wanted," Braun told Yahoo News. "To my eyes, it wasn't perfect, so I didn't think I should charge him for it. It was the best I could do in the time allotted."
"Wow, Jackie, I'm a fan," Jiang told her, on behalf of everyone in America.
"I was overwhelmed, I couldn't believe it," Jiang said. "I went home and tweeted to Krispy Kreme and blogged about it. I wanted the world to know about what she did."
A campaign to get Braun a raise and promotion was quickly launched in the YouTube comments section underneath Jiang's video.
"Jackie is awesome," more than one viewer wrote. "The world needs more people like her."
"Yo, if Krispy Kreme doesn't promote her to CEO I'm boycotting!" wrote another. "And I love doughnuts."
Jiang, who launched a Facebook page called "Give Jackie at Krispy Kreme a Raise," said he returned to Krispy Kreme on Sunday to thank Braun for going above and beyond the call of doughnut duty.
Braun, though, said she didn't do anything out of the ordinary.
"It was a simple thing," Braun, who's been with Krispy Kreme for five years, said. "The Olympic symbol was the only unusual part, because they're not on TV right now. But we do orders like that every day. We're here to make people happy."